This training seminar will highlight:
- Key Customer Service Components that Develop Brand Loyalty
- Best Practices of World-Class Customer Service Standards
- Service Recovery Strategies to Promote Customer Retention
The training objectives revolved around:
- Building the Foundation for Achieving Customer Service Excellence
- Enhancing Your Customer Service Communication Skills
- Service Recovery: Handling Complaints and Upset Customers
- Principles of Persuasion and Professional Negotiation Strategies
